Technology

Archive for the ‘Technology’ Category

August 15, 2019

Is it Time for More “Lite” Apps?

Some forty-five years ago a beer company decided that what consumers really wanted was a beer that was less filling but still tasted great. Miller Lite was launched in 1975 and quickly became the second best-selling beer in America. The advertising campaign for it was ranked by Advertising Age as the eighth-best ever — you…

Contributed by: Neal Polachek

July 17, 2019

Consumers Not As Tech-Focused As Local Restaurants Believe: Survey

Restaurant point of sale provider Toast is out with a new “Restaurant Success Report” about the state of the local restaurant industry. The report focuses on a wide array of topics: technology adoption, marketing, menu planning, hiring and other subjects. The data come from multiple surveys of restaurant owners and consumers between June 2018 and…

Contributed by: Greg Sterling

June 17, 2019

Mobile Payments as a Search Strategy

Phones are becoming a powerful tool for local marketers who wish to drive more customers to their local business clients. Today, the top places to optimize a local business can be listed in the following order: Voice Assistant Results Google Local Services Google Advertising Facebook/Social Advertising Local Map Listings Directory Results Organic Search There is…

Contributed by: Shashi Bellamkonda

June 13, 2019

Drive to Simplify SMB Experience Behind Location3 Platform

Last week at the LOCALOGY ENGAGE event near Washington DC much of the discussion centered around building marketing and back office SaaS products for small businesses that are simpler and more transparent in order to improve engagement, which is a great bulwark against churn. We learned from the new Modern Commerce Monitor™ (which is replacing…

Contributed by: Charles Laughlin

June 12, 2019

LOCALOGY ENGAGE 19: What Drives Engagement?

Most SMB software products offer customers improved efficiency and time savings. But the upfront investment in learning and training is a big ask for busy SMBs. One of the key threads in the latest wave of LSA’s SMB survey research, now called the Modern Commerce Monitor™, is that small business owners are underutilizing SaaS products,…

Contributed by: Charles Laughlin

June 12, 2019

LOCALOGY ENGAGE 19: Market Outlook – Rollups and Exits

Last week’s LOCALOGY ENGAGE: SaaS/SMB event finished off with a conversation about the environment for acquisitions and rollups featuring a panel experienced in evaluating and acquiring small business software companies. The panelists were well situated to evaluate the SMB software environment. Sarah Jordan is CMO of EverCommerce, a Denver-based company formed out of PaySimple that…

Contributed by: Charles Laughlin

June 11, 2019

LSA Forecast19: Is the SMB World Moving from SaaS to SaaT?

The Local Search Association presented its 2019 forecast for the small business software industry at this week’s LOCALOGY ENGAGE: SaaS/SMB conference that suggests the future will be less about software as a service (SaaS) and more about software as a transaction (SaaT). We took the position that small businesses will increasingly prefer to pay for…

Contributed by: Charles Laughlin

June 11, 2019

LOCALOGY ENGAGE 19: AI’s Impact on the B2B Customer Journey

AI is a buzzword that shows up in nearly every piece of marketing collateral or press release. However, for most people working in technology, it’s still something of a black box. Demystifying AI and the role it can play in B2B customer acquisition and retention was the big topic that data scientist Dalia Asterbadi tackled…

Contributed by: Greg Sterling

June 10, 2019

LOCALOGY ENGAGE 19: SaaS Integrations Bridge the All-in-One, Point Solutions Divide

LSA proprietary data shows 79% of small business owners would prefer a single, integrated software solution or provider to solve multiple operational or marketing problems. Only 21% said they would rather work with point solutions. That finding offers some important context for the discussion of SaaS and tool integrations. At the LOCALOGY ENGAGE: SaaS/SMB event…

Contributed by: Greg Sterling

June 7, 2019

LOCALOGY ENGAGE 19: Empathy Driven Products Will Sell Themselves

Most companies targeting small businesses aren’t as effective as they could be because they fundamentally don’t understand their customers. This was a key point made by Sydni Craig-Hart, CEO and co-founder of Smart Simple Marketing, who spoke earlier this week at the LSA’s LOCALOGY ENGAGE: SaaS/SMB event in Washington, D.C. Craig-Hart observed that too many SaaS…

Contributed by: Greg Sterling

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