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Archive for the ‘Modern Commerce Monitor’ Category

August 13, 2019

Why is SMB SaaS Engagement Such a Vexing Problem?

Writing about small business software is one of the primary tasks in my multi-faceted work life. I am also a small business software user. I use QuickBooks to handle the money. I use Monday.com to manage projects. I use Zoom to conduct interviews for blog posts, white papers, and podcasts. I use Slack for real-time…

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August 12, 2019

SaaS, ISPs Have an Edge Over Rivals in Expanding SMB Footprint

A question that we try to answer through the LSA’s Modern Commerce Monitor small business survey is the degree to which SMBs trust legacy channels to bring them into the world of cloud technology. Our view going into the research was that media channels like Yellow Pages publishers and digital agencies would have a tough…

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July 15, 2019

Banks Morphing into “Bank as a Platform” Players

Forbes published an interesting piece last week offering more evidence that banks understand they must go beyond offering narrow banking services to small businesses. They need to broaden their offering to remain relevant to SMBs and capture a greater share of their wallet. BNP Paribas – the French bank that owns San Francisco-based Bank of…

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July 10, 2019

Cloud SMBs Are Younger, Focused on Growth, Opportunity

As part of our recently released Modern Commerce Monitor™️, we developed something we call the Cloud-Based Services Buyer Index. The index offers a measurement of the characteristics that typify a small business moving into the cloud vs. a business that is more resistant to the shift. We’ve said many times that the generational shift taking…

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