Archive

Posts by Neal Polachek

June 10, 2019

LOCALOGY ENGAGE 19: Turning Customers Into Advocates

Andrea Kayal, CMO of Upserve, a restaurant operations app company in the Vista Private Equity portfolio, spoke at our LOCALOGY ENGAGE: SaaS/SMB event last week. Andrea walked through Upserve’s model and approach for leveraging their best customers as a means to influence prospects. She hit on a couple of themes. One, if you can show a…

Contributed by:

Continue Reading »

June 7, 2019

LOCALOGY ENGAGE 19: Getting CACky — Who has Mastered the Art of Efficient Selling?

At this week’s LOCALOGY ENGAGE: SaaS/SMB conference, we heard a variety of perspectives from a panel of experienced industry leaders. Danica Greenwood, a former Yellow Pages executive with Hibu, who now leads sales teams at Paychex — the $25B (market cap) provider of payroll and human resource services to small and mid-sized businesses — shared…

Contributed by:

Continue Reading »

May 7, 2019

Will SaaS Swallow Everything?

Are we in an era of “subscribe or die?” Not exactly. But this article in The Atlantic argues that we now live in a world full of subscriptions. As the writer correctly points out, subscriptions were originally the province of magazines and newspapers but have now extended to a host of other things, including household…

Contributed by:

Continue Reading »

May 2, 2019

SMBs: Do You Speak My Language?

While advertising and media remain important, the new frontier is the adoption and use of technology by SMBs to deliver better customer experiences and drive more favorable business economics. LSA has been at the forefront of doing this with the launch of the Tech Adoption Index. The latest Wave and discussion of key SMB metrics…

Contributed by:

Continue Reading »

April 24, 2019

SaaS for SMBs: PR Is the Same, but Valuations Have Radically Changed

I saw an ad this morning for SurePayroll, which triggered me to learn more about the company. I was intrigued because while I had heard of SurePayroll, I had not realized it was part of the larger, more established small business payroll company Paychex. I discovered that SurePayroll was acquired in 2010 by Paychex for…

Contributed by:

Continue Reading »

April 5, 2018

Henry Schein & Internet Brands Partner to Offer Software for Dentists

Today Henry Schein and Internet Brands announced the formation of Henry Schein One — a joint-venture crafted to be a leading provider of software and solutions to the dental office market. The subtext of the formation of this joint-venture is ironic on the one hand and totally logical on the other. It was probably a…

Contributed by:

Continue Reading »

February 19, 2018

Tech Adoption Index: Mobile App Usage is Driving the SMB Cloud Shift

An article in the Philadelphia Inquirer in some ways states the obvious when its says that Millennials and teens are rapidly moving away from cash and in the direction of payment apps like Venmo and CashApp. The article underscores a few key principals driving the Local Search Association’s Tech Adoption Index program, which is measuring the small business shift…

Contributed by:

Continue Reading »

February 19, 2018

Tech Adoption Index: Global Small Business IT Spending to Top $186 Billion in 2018

A new forecast from technology research firm IDC, projects that SMB IT spending will hit $600 billion in 2018 and reach nearly $700 billion by 2021 – growing at nearly 5% a year. According to the press release announcing the forecast, IDC divides the SMB market into two buckets: mid-sized and small. Mid-sized businesses (with employee size ranging from 101-999) will spend more than $400…

Contributed by:

Continue Reading »

February 15, 2018

Tech Adoption Index: Will Small Business Optimism Boost Cloud Tech, SaaS Adoption?

New data from the National Federation of Independent Businesses (NFIB) suggests small and medium sized businesses are optimistic about the state of the business climate. One key challenge SMBs face is finding qualified and skilled employees and with a tight labor market this is unlikely to change. Keep reading on TechAdoptionIndex.com….

Contributed by:

Continue Reading »

February 6, 2018

Tech Adoption Index: Office Depot Sees Business Services as its Way Forward

Funny how the world evolves. Years ago when I was helping the team at The Kelsey Group, we used to talk and write about how the big box stores were destroying Main Street U.S.A. We debated and discussed how that disruption would impact the local media business. The thesis was that as Main Street’s Mom and Pop…

Contributed by:

Continue Reading »
Close

First Name

Last Name

Company Name

Email Address