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Posts by Charles Laughlin

June 28, 2019

Xero Sees Opportunity in “Under-penetrated” North American Market

New Zealand-based cloud accounting giant Xero sees ample opportunity to bring more U.S. and Canadian SMBs into the cloud, according to an article published this week on the financial news site Benzinga. Xero’s premise, expressed by Xero CEO Steve Vamos to Benzinga at the recent Xerocon event in San Diego, is that SMB cloud accounting…

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June 28, 2019

Fundbox Jumps into Race to Solve the SMB Cash Crunch

Solving B2B cash flow inefficiency is getting more and more attention from fintech players. It’s a huge problem for businesses of all sizes, with an estimated $3.1 trillion in outstanding account receivables floating around on any given day (according to this report). And for small businesses, late payment of receivables is a leading cause of…

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June 27, 2019

Report: How the ‘Engagement Challenge’ Threatens SaaS Adoption

There is a good news/bad news story emerging around the movement of small-businesses into the cloud to do everything from lead generation to payroll processing to supply chain management.  The good news is the shift to the cloud is steady, and the applications small businesses are adopting are making a positive difference. There is no…

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June 25, 2019

Are Late Payments Killing Small Business?

A new study in Australia showing how late payments are hindering small-business growth is just the latest in a series of studies underscoring how cash flow remains a major challenge for SMBs and a leading cause of business failure.  The reality of the struggle small businesses face with getting paid on time combined with their…

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June 24, 2019

The Yawning Chasm Between All-in-One Demand and Adoption

LSA’s proprietary small-business survey data consistently tells us SMBs would prefer one software provider to handle most or all of their business operations. They choose this over picking and choosing among point solutions for payments, payroll, marketing automation, CRM and so on. In the new LSA Modern Commerce Monitor™️ (the successor study to the Tech…

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June 19, 2019

Stripe, Xero Partner to Get SMBs Paid Faster

Two of the biggest global brands in SMB fintech have joined forces to solve a common pain point for small businesses — getting their money on time. SaaS accounting giant Xero and payments platform Stipe announced a partnership at the recent Xerocon San Diego conference for the two companies to develop tools to help small…

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June 13, 2019

Drive to Simplify SMB Experience Behind Location3 Platform

Last week at the LOCALOGY ENGAGE event near Washington DC much of the discussion centered around building marketing and back office SaaS products for small businesses that are simpler and more transparent in order to improve engagement, which is a great bulwark against churn. We learned from the new Modern Commerce Monitor™ (which is replacing…

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June 12, 2019

LOCALOGY ENGAGE 19: What Drives Engagement?

Most SMB software products offer customers improved efficiency and time savings. But the upfront investment in learning and training is a big ask for busy SMBs. One of the key threads in the latest wave of LSA’s SMB survey research, now called the Modern Commerce Monitor™, is that small business owners are underutilizing SaaS products,…

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June 12, 2019

LOCALOGY ENGAGE 19: Market Outlook – Rollups and Exits

Last week’s LOCALOGY ENGAGE: SaaS/SMB event finished off with a conversation about the environment for acquisitions and rollups featuring a panel experienced in evaluating and acquiring small business software companies. The panelists were well situated to evaluate the SMB software environment. Sarah Jordan is CMO of EverCommerce, a Denver-based company formed out of PaySimple that…

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June 11, 2019

H&R Block Jumps into SaaS with Wave Financial Acquisition

The convergence of traditional and cloud account continued today with H&R Block’s C$537 million ($US405 million) acquisition of Wave, a Toronto-based SMB-focused cloud accounting software company with an estimated 400,000 customers and annual revenues of C$50 million ($US38 million). At last week’s LOCALOGY:ENGAGE conference in Washington DC, a panel of investment bankers and strategic buyers noted…

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