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Posts by Charles Laughlin

September 19, 2019

Money Keeps Flowing into Restaurant Vertical

This week the Toronto-based restaurant point-of-sale player TouchBistro has raised CAD158 million in a Series E round led by OMER Growth Equity. TouchBistro claims 16,000 restaurant clients in more than 100 countries. The company says it processes $11 billion in sales annually. According to the press release announcing the round, “The funds will be used by…

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September 13, 2019

ICYMI: What’s New in SMB SaaS

“ICYMI (in case you missed it) What’s New in SMB SaaS” is a periodic series on LSA Insider that curates and offers brief commentary on recent events related to the emerging SMB SaaS ecosystem that you may have overlooked.  WeWork IPO on the Rocks WeWork’s IPO woes do not appear to be abating. Tech Crunch…

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September 11, 2019

Shopify Adds to Its Anti-Amazon Arsenal

Shopify just plopped down $450 million to raise its logistics game as part of its push to not just be an Amazon alternative, but to take the eCommerce Megatron on directly. Not too long ago, we were talking about Shopify being in a battle with Square and Squarespace to become a single source for presence, point…

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September 11, 2019

What Keeps SMBs Up at Night?

This is the latest in a series of LSA Insider posts citing data from our Modern Commerce Monitor™️  small business survey about SMB SaaS adoption. The MCM surveys 1,000 SMBs about their use (or non-use) of SaaS to operate every aspect of their businesses. Find previous posts sourcing MCM data here.  The LSA’s Modern Commerce…

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September 6, 2019

ICYMI: What’s New in SMB SaaS

“ICYMI (in case you missed it) What’s New in SMB SaaS” is a periodic series on LSA Insider that curates and offers brief commentary on recent events related to the emerging SMB SaaS ecosystem that you may have overlooked.  Stripe Has a Capital Idea The payments platform Stripe has launched Stripe Capital and will now…

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September 4, 2019

New Womply Retail Report Dissects Local Shopping Patterns

Data Scout is LSA’s series that curates and draws meaning from third-party data. Running semi-weekly, it adds an analytical layer to the industry data that we encounter in daily knowledge building. For LSA original data, see the separate Modern Commerce Monitor™️ series. The CRM firm Womply has pored through sales figures for 52,000 small, local…

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September 4, 2019

SMBs Like to Try Before They Buy

This is the latest in a series of LSA Insider posts citing data from our Modern Commerce Monitor™️  small business survey about SMB SaaS adoption. The MCM surveys 1,000 SMBs about their use (or non-use) of SaaS to operate every aspect of their businesses. Find previous posts sourcing MCM data here.  As it turns out,…

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August 30, 2019

How Are SMBs Purchasing SaaS?

This is the latest in a series of LSA Insider posts citing data from our Modern Commerce Monitor™️  small business survey about SMB SaaS adoption. The MCM surveys 1,000 SMBs about their use (or non-use) of SaaS to operate every aspect of their businesses. Find previous posts sourcing MCM data here.  The LSA’s Modern Commerce…

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August 29, 2019

New Podcast: “SEO is Never Going Away,” with Gavan Thorpe (Video)

In this episode of the Above the Cloud podcast, we ask Boostability CEO Gavan Thorpe to talk about the state of local SEO. His company focuses on delivering SEO services at scale to very small businesses. Boostability works with partners like directory companies and digital agencies, as well as, increasingly, non-media centric B2B channels like…

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August 26, 2019

Webinar Preview: How to Move the Needle on SaaS Engagement (Video)

Despite tremendous growth in adoption and despite making a huge difference in improving the lives of small business operators, the small business software industry has a serious problem with its customers failing to sufficiently engage with the SaaS products they purchase. Many small businesses owners fail to use the software they buy to its full…

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