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Posts by Charles Laughlin

August 18, 2019

New Podcast: “Around the Horn with Charlie, Mike and Neal”

The LSA’s Above the Cloud podcast returned after a summer break last week with a brisk roundtable featuring my colleagues from the LSA analyst team, Neal Polachek and Mike Boland. Mike recently joined LSA to help us expand our coverage of the local and SMB market. Mike’s a very busy guy. On top of his…

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August 13, 2019

Gusto Founder: IPO “Not if, but When”

Gusto CEO Josh Reeves sat down for an interview this week with Yahoo Finance and talked about his company, its commitment to the small business market, and his desire to maintain Gusto’s independence. On the latter point, one path to ensuring Gusto’s ongoing independence is an IPO, which Reeves characterized as a matter “not of…

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August 13, 2019

Why is SMB SaaS Engagement Such a Vexing Problem?

Writing about small business software is one of the primary tasks in my multi-faceted work life. I am also a small business software user. I use QuickBooks to handle the money. I use Monday.com to manage projects. I use Zoom to conduct interviews for blog posts, white papers, and podcasts. I use Slack for real-time…

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August 12, 2019

SaaS, ISPs Have an Edge Over Rivals in Expanding SMB Footprint

A question that we try to answer through the LSA’s Modern Commerce Monitor small business survey is the degree to which SMBs trust legacy channels to bring them into the world of cloud technology. Our view going into the research was that media channels like Yellow Pages publishers and digital agencies would have a tough…

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August 6, 2019

What Can We Expect from GateHouse-Gannett Deal?

The parent company of GateHouse Media has acquired Gannett, publisher of USA Today and operating of digital marketing platforms like LocalIQ. The cash and stock deal is worth about $1.38 billion and is expressly aimed at driving out costs overlapping between the two media companies while accelerating digital transformation. Whenever deals like this happen disruption…

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August 1, 2019

On the Heels of Mono Deal, Bauer Acquires Camilyo

In a move that affirms our view that consolidation of the SMB site builder space is well underway, Bauer Media Group has acquired Camilyo. This deal comes just days after we reported that Bauer had acquired Camilyo’s rival, Mono Solutions. These two deals represent a significant roll-up of the small business site builder space, and…

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July 31, 2019

Yell Touts New CEO Claire Miles’ Tech and Transformation Background

Hibu Group has named Claire Miles as the new CEO of Yell, the UK division that recently closed the books on print Yellow Pages in order to become a fully digital enterprise. Miles is currently Managing Director for the Connected Home at Centrica, the parent company of British Gas. She has been central to the…

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July 29, 2019

New Study: Negative Google Reviews Most Damaging

A study issued last week by Womply found that there is a significant negative impact on revenues from receiving bad reviews across Google, Yelp and Facebook, but the price for bad Google reviews is especially steep. The study, “How Online Reviews Impact Small Business Revenue,” found that small business that has a 1 to 1.5-star…

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July 24, 2019

$17 Billion in Capital Flows into SMB Software Companies in Q2

SurePath Capital Partners’ “State of SMB Software” report is always a treasure trove of insights. The Q2 report came out this week, and it includes some revealing nuggets about where investors believe the biggest opportunities exist within the diverse and expansive small-business SaaS industry. According to the report, $17 billion in deal proceeds flowed to…

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July 22, 2019

Mono Solutions Declares “Perfect Fit” with Acquirer Bauer Media Group

Mono Solutions, the Copenhagen-based site builder and SMB SaaS platform, has been acquired by Hamburg-based Bauer Media Group in a deal that Mono CEO Louise Lachman says will help the company accelerate its product strategy. She adds that the post-acquisition Mono will operate in much the same manner as before, with the existing brand and…

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